Shipping policy
Shipping Policy
Effective Date: 6 September 2026
Thank you for shopping with Fellas and Lassies.We aim to make sure your order reaches you safely and on time.
1. Order Processing
- Orders are generally processed within 1–3 business days after the order is successfully placed.
- Orders placed on Sundays or public holidays may be processed on the next business day.
- Once your order has been shipped, you will receive tracking details through the contact information provided at checkout.
2. Delivery Time
- Standard delivery within India generally takes 3–7 business days after dispatch.
- Delivery times may vary depending on your location, courier availability, weather, holidays, or other circumstances beyond our control.
- Remote or hard-to-reach locations may require additional delivery time.
3. Shipping Charges
- Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
- From time to time, we may offer free shipping promotions subject to the terms mentioned during the promotion.
4. Tracking Your Order
Once your order has been dispatched, you will receive a tracking link or tracking information where available.
You can use the tracking information to check the current status of your shipment.
5. Incorrect or Incomplete Address
Customers are responsible for providing a complete and accurate shipping address, including the correct phone number and PIN code.
If an order is returned to us because of an incorrect, incomplete, or unreachable address, additional shipping charges may apply if the customer requests re-delivery.
6. Delivery Delays
We make every reasonable effort to deliver orders within the estimated timeframe. However, delays may occur due to circumstances such as:
- Courier or logistics delays
- Severe weather
- Public holidays
- Natural disasters
- Strikes or transportation disruptions
- Incorrect address or contact information
- Other circumstances beyond our reasonable control
Such delays do not automatically qualify an order for cancellation or refund.
7. Damaged Package
If your package appears damaged or tampered with at the time of delivery, please take photographs/videos of the package before opening it and contact us as soon as possible.
Any claim regarding a damaged or incorrect item should be reported within 48 hours of delivery, along with relevant photographs/videos and order details.
8. Missing or Incorrect Items
If you receive an incorrect, incomplete, or missing item, please contact us within 48 hours of delivery.
We may request photographs, an unboxing video, or other information to verify the issue before providing an appropriate resolution.
9. Failed Delivery Attempts
If the courier is unable to deliver the order because the customer is unavailable, unreachable, or provides an incorrect address, the courier may make additional delivery attempts or return the package to us.
Any re-shipping charges resulting from customer-related delivery failure may be charged to the customer.
10. Cash on Delivery (COD)
For COD orders, the customer must be available to receive the order and make the required payment at the time of delivery.
We reserve the right to restrict or refuse COD availability for certain locations or orders where necessary.
11. Contact Us
For shipping-related questions or assistance with your order, please contact us:
Brand: Fellas and Lassies
Email: fellaslassies@gmail.com
WhatsApp/Phone: +91 6355674408
Business hours: Monday to Sunday 7am to 8pm (IST).