Refund policy
Fellas and Lassies
Return & Exchange Policy
Last Updated: 6 September 2026
At Fellas and Lassies, we want you to love every product you receive from us. Every order is carefully checked before dispatch. If something isn’t right, we’re here to help.
1. 2-Day Return & Exchange Window
You can request a return or exchange within 2 days of receiving your order.
To raise a request, please email us at fellaslassies@gmail.com with your Order ID, clear photographs, and a short video of the product.
Requests received after 2 days of delivery may not be eligible.
2. Size Exchange
Ordered the wrong size? No worries.
We offer size exchanges, subject to availability.
For an exchange, the T-shirt must:
Be unused, unworn and unwashed
Have the original Fellas and Lassies tag attached
Be free from stains, marks, perfume/deodorant, odour or any signs of use
Be in its original condition
Be returned with its original product packaging
If your requested size is unavailable, we'll help you with the available options.
3. Damaged or Defective Products
If your T-shirt arrives with a genuine manufacturing defect or damage, please contact us within 2 days of delivery.
This may include issues such as:
Torn or damaged fabric
Major stitching or threading defects
Printing or design defects
Abnormal colour bleeding or colour loss
Other manufacturing defects
To help us understand the issue, we may ask you to send clear photos and a video showing the problem.
Once our team reviews the information, we'll determine the appropriate resolution, which may include a replacement, exchange, return, or refund, depending on the situation.
4. Wrong Product Received
If we accidentally send you the wrong product, size, or design, please contact us within 2 days of delivery.
Once verified, we'll arrange an appropriate resolution for you.
5. When We Cannot Accept a Return or Exchange
For hygiene and quality reasons, we cannot accept products that have:
Been worn, washed, ironed or altered
Been damaged after delivery due to improper use or care
Stains, makeup, perfume/deodorant marks or unpleasant odour
The original brand tag removed or damaged
Signs of use or wear
A return/exchange request submitted after the 2-day window
6. Return & Exchange Approval
Every return or exchange request is reviewed individually.
Sending a request does not automatically mean it has been approved. We may request photographs, videos, or additional information to verify the condition of the product.
Once your request is approved, we'll guide you through the next steps.
7. Unboxing Video
We highly recommend recording a continuous video while opening your package.
This can be especially helpful if your order arrives damaged, contains the wrong product, or has missing items.
It allows us to investigate your concern faster and provide you with the best possible resolution.
8. Refunds
If a refund is approved, it will be processed through the applicable payment method or another method communicated by Fellas and Lassies.
Refund processing times may vary depending on your bank or payment provider.
9. Our Commitment
At Fellas and Lassies, we believe in keeping things fair, simple and transparent.
Our goal isn't to make the return process difficult — it's to make sure genuine issues are resolved while maintaining the quality and standards of our products.
For any return or exchange request, contact us at:
📧 fellaslassies@gmail.com
Fellas and Lassies
Wear it. Own it. Make it yours.